Elevate Your Healthcare Interactions
Patient Satisfaction Scores Lagging?
From the moment a patient contacts a healthcare organization to every other touchpoint, patient satisfaction is driven by perceptive, caring communication.
Is Your Healthcare Team Running On Fumes?
Burnout is estimated to cost American businesses up to $300 billion a year.
Good interactions with colleagues and patients can guard against burn-out and renew passion-driven careers.
Could Your Employees Do Better?
It’s easy to see when an individual or team isn’t doing their best work.
The bigger challenge is coaching in a way that collaborates, inspires change, and motivates joyful accomplishment.
JSL Healthcare Communications is dedicated to helping teams and individuals elevate the quality of interactions to boost patient satisfaction, guard against burn-out and produce the best work.
Create a Top Box Patient Experience
In-House Workshops
We’ll come to you with one of our popular workshops designed to give medical professionals, from providers to call-center associates, tools and practice for creating compassionate, clear, efficient patient interactions that cut down wait-times, improve medical outcomes, and leave patients feeling highly satisfied.
- 2 hours to 2 days
- Coached role-plays with improvisational actors
>> learn more - Provider-Patient communication with the GIVE model
- Flip The Energy When Things Get Hot – Demonstrate Empathy
- Mastering the Difficult Interaction
- New Patients – We’re glad you’re here. We want you to stay!
Videos and Elearning
Whether you’re interested in short videos to keep patient experience front-of-mind or want to get into some more serious skill-building, you’ll be able to, cost-effectively, offer a large audience engaging education that makes a difference. You can, also, bolster patient understanding and satisfaction with customized patient education videos to explain your processes, prepare for procedures, execute homecare or highlight your offerings.
- Bite-sized learning videos (5 minutes or less) to inspire, introduce or review
>> go to JSL Creative Learning to see samples - Web-based training (15 – 60 minutes) to learn and build skills
- Take Two – 2 minute video series selected from our library or designed for your specific needs
>> go to JSL Creative Learning to see a sample - Health Literacy and customized instructional videos for patients
- Sales, Promotional and Explainer videos for patients and potential patients
Re-ignite Your Team
In-House Workshops
We’ll come to you with one of our popular workshops designed to give medical professionals the tools and practice for creating compassionate, clear, efficient patient interactions that cut down wait-times, improve medical outcomes, and leave patients feeling highly satisfied.
Workshops are customized by role or team (and can include physicians, nurses, medical assistants, call center associates, lab, pharmacy and medical imaging technicians, etc.). The participant leaves with new skills and a recognition of how enhanced communication will address their personal goals.
- 2 hours to 2 days
- Interactive didactic and discussion
- Coached role-plays with improvisational actors
>> learn more - Customized facilitation to address specific needs
Workshop Offerings:
- Patient-Clinician Communication
- Leadership Communication
- Laughter on the Job
- Burnout Prevention
Hate Role-Play? Find out why we’re different!
Learn MoreE-Learning and Videos
Boost learning and morale with informative, inspirational web-based trainings or videos designed to cost-effectively serve a large audience and offer support 24/7.
- Bite-sized learning videos (5 minutes or less) to inspire, introduce or review
- Web-based training (15 – 60 minutes) to learn and build skills
- Wisdom Within – Your employee’s best practices and wisdom translated into a video series
- Take Two – 2 minute video series selected from our library or designed for your specific needs
>> go to JSL Creative Learning to see a sample - Take Five – Similar to Take Two, only 5 minutes long and targeted for leaders
>> go to JSL Creative Learning to see a sample
Coach for Greatness
Invest in coaching workshops and sessions that allow your leaders to learn and practice skills in a safe but rigorous setting. Participants will recognize the nuances that can make or break a coaching relationship and leave behind familiar, but ineffective, coaching techniques. They will step into collaborative coaching that inspires people to positively respond to a raised bar and authentically reach for their true potential.
- Coached role-plays with improvisational actors
>> learn more - Interactive didactic and discussion
- 1:1 coaching sessions
- Coaching for the Healthcare Leader
- Leader of the Care Team – Providers Coaching Staff
- Coaching Up and Across
Videos and Elearning
Although no one ever became a masterful coach just by watching a screen, videos and elearning can be an excellent way to cut your team’s classroom time and allow them to prepare for practice, review material or pick-up additional coaching techniques, at their convenience.
- Fundamentals of Coaching series
- Customized elearning or videos
>> go to JSL Creative Learning to see samples
“This was a breath of fresh air for me. I think it’s going to make me a more successful doctor and leader in our group. You will come out a much better communicator and that’s going to help you in day-to-day work and day-to-day life.” ~ Hector DeLeon, MD
Testimonials
Don’t be afraid of the role playing; we hear role playing and a lot of us come into it and we get nervous because in the past it hasn’t been particularly effective, but this particular group of actors is amazing, and I found myself getting lost in the conversation because they played it so well, and I felt like it was real. That experience was great.
It was unexpectedly amazing. I came in a little skeptical and once I got immersed in it, it was one of the best experiences... The most valuable thing I am going to take away is different ways I can show people I’m hearing them. I learned tools to make sure I cement that with people -- that what they said landed with me, I understood them and I understood in a way that was meaningful to them. It’s going to make my work easier.
I learned a lot I didn’t realize I needed and got to practice it and I feel motivated to use it... My biggest takeaway was using empathy in a way that is beneficial for my communication skills.